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Account Supervisor | Job ID: 2736

Location: New Jersey Date Posted: January 11, 2023 Category: Creative Services

We are currently recruiting for a medical communications agency that is a leader in peer-to-peer marketing for pharmaceutical and biotechnology companies, creating comprehensive communication strategies and plans that deliver superior medical and health education to healthcare professionals across multiple channels.

The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high- profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan.

This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with colleagues, and individual performance.

Essential Functions

  • Ensure quality and consistency across multiple tactics that are led by both by agency executives and external partners
    • Provide oversight and consultation to Account Managers as it relates to project execution
    • Act as the in-house client at all times by communicating client expectations to the cross-functional team
    • Act as a liaison within the respective accounts (vertical)
    • Provide invoicing information and budget status updates to clients as requested
    • Provide direction and review job scope changes and closeouts as necessary
    • Provide peer-to-peer channel insights and recommendations
  • Drive strategic partnerships with clients by having and applying knowledge of their products and objectives
    • Lead and actively participate in strategic brainstorming sessions and annual strategic planning
  • Assist the business owner as needed with the following tasks
    • Create proposals for projects within assigned accounts
      • Perform other strategic work as delegated by the Account Director
      • Ensure strategic objectives are met with each client project
      • Support organic growth opportunities for the account through a strong understanding of Avant capabilities, client needs, and attention to buying signals
    • Partner with finance team and project managers in budget development
  • Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase
    • Develop and manage project creative briefs and client scope statements
    • Supervise projects to ensure tactical and strategic goals are met
    • Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence
    • Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)
    • Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary
    • Provide final approval on all deliverables to ensure strategic objectives are met
    • Develop and communicate status reports with management and the client; monitor project and team results against client expectations
    • Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed

Administrative and Additional Functions

  • Travel: this position requires moderate overnight/weekend travel (up to 20%); the SAM provides on-site leadership of program management at events such as speaker training meetings, advisory boards, and dinner programs for healthcare professionals
  • Work schedule/hours: this position requires occasional nonstandard work hours (up to 20%) in accordance with project needs, deadlines, deliverables, and urgent client requests
  • Perform other duties and responsibilities as assigned by management
  • Attend and contribute to department meetings and trainings
  • Help create service or departmental standard operating procedures
  • Mentor team members on strategy and governance
  • Pursue a Continuing Professional Development program

Education and Experience

  • BA/BS required
  • 3-4 years of team leadership experience required
  • 3-4 years of client/customer management experience required
  • 2+ years in pharmaceutical sales/marketing preferred
  • 2+ years’ experience in strategic planning preferred
  • Leadership experience in a corporate, marketing, or life sciences environment preferred
  • Project management experience preferred

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